warranty-support
Warranty & Support
Built to Last. Backed in Full.
Lifetime coverage on our core cookware. Real support from real people. No hoops, no fine print.
🛡️
Lifetime
Cookware
🔪
25 Years
Knives
📦
30 Days
Returns
What's Covered
Our warranty protects against defects in materials and craftsmanship under normal household use.
✓ Covered
- Manufacturing defects in materials or craftsmanship
- Warping or delamination of clad bonded layers
- Rivet failure on handles and lids
- Structural failure of knife blades or tangs
- Lid warping or seal failure
✕ Not Covered
- Normal wear, patina, or surface discoloration
- Damage from overheating, thermal shock, or misuse
- Scratches, dents, or cosmetic blemishes
- Dishwasher or harsh detergent corrosion
- Non-stick coating degradation over time
Coverage by Product
| Product | Warranty | Details |
|---|---|---|
| Clad Stainless Cookware | Lifetime | Full manufacturing defect coverage |
| Carbon Steel & Cast Iron | Lifetime | Structural only; excludes seasoning/rust from poor care |
| Non-Stick Cookware | 5 Years | Defects only; excludes coating wear from use |
| Forged Knives | 25 Years | Blade and handle structural defects |
| Cutting Boards | 10 Years | Warping, splitting, delamination |
| Tools & Accessories | 2 Years | Manufacturing defects |
How to File a Claim
Simple process. Most claims resolved within 5 business days.
1
Gather Info
Order number, product name, and photos if you have them.
2
Contact Us
Fill out the form below or email support@sarniepro.com.
3
We Review
Our team evaluates your claim and responds in 2–3 business days.
4
Resolution
Replacement ships within 48 hours. Prepaid return labels for returns.
Common Questions
Quick answers to what we hear most.
No. Your warranty is automatically active from the date of purchase. Keep your order confirmation email as proof — that's all you'll ever need.
Yes — it follows the product, not the owner. Gifts and second-hand purchases are covered for the remaining warranty period.
Yes, our warranty is global. For international claims, our support team will coordinate the best logistics for your location.
Gift recipients are fully covered. If you don't have the order number, reach out with the purchaser's name and approximate date — we'll find the record.
Need Help?
📧 support@sarniepro.com 📞 +1 (800) 555-0147 🕐 Mon–Fri 9am–7pm ESTSend Us a Message
Fill out the form and we'll get back to you within one business day.